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Nimble Customer Care

Email Content not being transferred

Martha Dec 23, 2012 07:08PM PST

Nimble imported all my addresses from all my Google Apps accounts and One Gmail account. I noticed that it didn't import the content from those email addy's in the activity/email tab. Why and What do I need to do to make this happen?

Also, once the content of the email is imported, if I do delete it from my Google Apps/Gmail web interface....Does that also get deleted from Nimble? (i hope not).

Please advice.

1 Customer Care Agent Answer

Joseph Kelly Dec 26, 2012 07:59PM PST

Hi Martha,

Thank you for writing in.

In order to understand this issue fully, could you please add additional information for the information that was missing from your Gmail accounts after they were connected to Nimble? I want to note that we sync emails only from the previous 90 days to start, and then all emails moving forward, could this be related to the issue?

With regards to your emails, if messages are deleted from within Gmail, they will be deleted in Nimble because we sync to your Gmail IMAP server. But, if a message is deleted in Nimble, it will not be deleted from your Gmail account.

If you have any questions, please write back to us, we love to help out!

Best regards,

Joseph

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