Billing & Account

How to: Change Account Administrator

To change your account administrator, please take the following steps: 1. Have your account administrator sign into Nimble, and go to Settings >> My Account 2. Select "Transfer Account Ownership." 3...

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Nimble Billing Policy

When will I be billed? After your free trial ends, we will bill your credit card based on the number of all users in your account. If you later add users or other upgrades, these will be billed on a prorat...

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What Happens Once My Trial Expires?

Leading up to the days of your business trial expiration - Nimble will send you a few email reminders, reminding you to enter a payment method to keep your account active. If your trial expires, you will be lo...

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How Do I Delete My Account?

This is an overview of how to cancel or delete your Nimble account. Table of Contents Steps for Regular Users (Username & Password) Steps for Google Apps Users ​ For Regular Accounts: 1. In Nimble, go...

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What Happens to Past Due Accounts?

This is an overview of what we do if your account is "Past Due" How do I know if my account is "Past Due?" In Settings >> Billing, we will display that your account is "Past Due." This is likely becaus...

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What does storage include in Nimble?

Storage in Nimble includes all messages, activities, and deals. Email messages, and attachments to those messages, are the main cause of high storage usage in Nimble. Contacts are counted separately, and are ...

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How do I remove users and licenses from my account?

Nimble makes it simple to add or remove licenses from your account. Key Benefits: Administrators can easily provision licenses for their Nimble account. Administrators can increase or decrease the number of ...

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How do I change my password?

Simply go to your Settings >> My Account and click on "change account password"

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Finding the Credit Card Security Code (CVV)

The Card Verification Value (CVV) is a 3-4 digit security code printed on the front or back of credit/debit cards. For VISA, MasterCard, and Discovery cards, the CVV is the last 3 digits on the back of the car...

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"Do Not Honor" error message - What do I do?

Scenario: You enter your credit card information in Nimble's Settings >> Billing page. After you submit, the Billing page refreshes, your data is cleared and you receive a red message at the top: Do Not...

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