Nimble Mobile 3.0 now lets you send, track, and measure email engagement on the go!
Please note, the ability to send and track messages from within the Nimble mobile app is currently only available within the iOS version. We plan to introduce this feature for Android in Fall 2018 - please keep an eye out for updates!
Getting Started with Email Tracking:
- Navigate to a contact record and select the email envelope icon.
- Select "Enable Nimble Tracking" to track this message to the Web App and/or Push Notifications.
- Write your message from scratch, or load a templated email. Note: templated emails must first be created in Nimble's web app. Learn more here.
Video: Mail Tracking Reports Overview
This video covers the common workflows for viewing Email Tracking reports.
How to: Send a Tracked Email
- On a Contact Record, select the envelope icon to send an email.
- Select the tab to "Enable Email Tracking" to track this message.
- If you have a pre-created template, select "Template" to load one of your templates into the email form.
How to: View All Tracking History
All of your email tracking history is available to review in the "Email Tracking" tab on Nimble Mobile. Simply select "More" to pull up tracking history for all Individual and Group Messages.
How to: See Specific Tracking History
Tap into a specific message to see a running stream of activity on your tracked message. See opens, clicks, and attachment downloads in one complete view.
How to: Enable Push Notifications
By enabling push notifications in your Mobile app settings (iOS only), you will be able to see notifications for when someone opens or clicks on a link on your mobile device. Learn how here.
If you do not enable push notifications, you will only see this report from the Nimble Web App.
How to: Mute Push Notifications:
In some cases, you might want to mute push notifications from a tracked message. This could be in response to receiving too many notifications about a particular message, or perhaps you are more interested in seeing who comes back to your email a day or two later, instead of who opened it right away.
To mute notifications for an email you have tracked from within the Nimble mobile app, select that message and tap on the tracking details:
In the upper right-hand corner on the next page, select the option to "Mute":
Lastly, choose how long you would like to mute notifications for (1 day, 2 days, or indefinitely):
When you've made your selection, you will no longer receive push notifications for that particular tracked message until the set time passes, or until you manually unmute them. You can do this at any time by going back to the tracking details for the message and selecting "Unmute" in the top right-hand corner!