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Best Practices for Starting Conversations with Nimble Web Chats

Learn smart strategies for meaningful and efficient chat interactions

Nimble Customer Care avatar
Written by Nimble Customer Care
Updated over a week ago

Starting meaningful conversations with website visitors is the key to building lasting relationships. Nimble Web Chats make it easy to engage in real time. But ultimately, it's always how you manage the chats that truly makes the difference.

In this article, we’ll share some practical tips to help you engage with your visitors smoothly, respond promptly, and create positive interactions that drive results. Simple but effective, these tips can become a powerful tool in your daily workflow.

Key Tips for Effective Chats in Nimble:

  • Set a welcoming chat name, starting message and bot name. These basic elements form your visitors’ first impression, so be sure they reflect your brand’s voice and express engagement.

  • Adjust the chat button’s colour, size and position. Nimble lets you choose flexible design options to match your website layout. Make sure the chat button is placed in either the lower-left or lower-right corner - whichever best fits your website’s design - for maximum visibility.

  • Assign chat names to personalize your team’s presence. Use recognizable names for teammates so visitors know who they’re chatting with.

  • Enable the AI Autoresponder to engage visitors instantly. It helps gather key context before a teammate joins the conversation, giving your team a head start while ensuring visitors aren’t left waiting.

  • Select the best way to receive chat notifications. Choosing the right option helps you stay responsive and never miss an incoming message. To learn more about chat notifications see our support article: Customizing Notifications for Nimble Website Chat

  • Name each chat session clearly. Avoid confusion from unnamed sessions. A meaningful session name in your Nimble account works just like an email subject line - it gives context at a glance and makes all your follow-ups easier.

  • Monitor active conversations and refer to chat history. Stay on top of ongoing chats and use the chats history in Nimble to follow up with context and confidence.

  • Close completed chats promptly. This not only keeps your chat list tidy but also improves response time, ensures better follow-up, and helps maintain a clear record of open issues.

Haven’t set up your Web Chat yet? Learn how in our support article: Getting Started with Nimble Web Chat

If you have any questions, please write us at care@nimble.com, initiate a chat from this FAQ, or join one of our Nimble Onboarding and Best Practices sessions, held every weekday at 9 AM PT.

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