Contact management in Nimble enables you and your team to stay on top of lead nurturing, follow-up opportunities, email marketing and sales goals all while operating in a shared contact database. While collaboration among teams is key to success in any business, we understand that being able to reach targeted goals by way of privately managing contacts can be just as beneficial and in some cases necessary.
That is why we've introduced Contact Privacy.
With this new feature, users can now create private and public contacts that can be managed individually, by the account admin and/or the users of an appointed group.
Marking contacts as "private" in the account does exactly that, making these contacts for your eyes only. This way if another user doesn't have permission to see a contact then Nimble will treat it as if that contact does not exist. It will not appear in searches, duplicate checks, etc.
Please note that the account admin has access to all contacts in the database. When you create a Nimble account, you are automatically defaulted as the account admin. As a first step, you can create groups to set default permissions when adding new users to the account.
Settings Permissions For Groups
To start creating groups, take a look at the following: Nimble Privacy Settings - How to Manage Groups
Now in the Permission List, you will see the following options pertaining to contact privacy:
Select these options for the users in the group then when ready, click "Save Changes" at the bottom of the page.
If a user has been set to view and modify all contacts, it will override setup of the individual user. For example, if user A has uploaded a group of private contacts but the admin has allowed user B to see and edit all contacts, then this would override what user A has setup, and allow user B to see and edit user A's contacts.
Setting Permission Within the Contacts List
Configuring Privacy Table Setting
In your Contacts tab, you can configure your table settings to see the Privacy Column under your Custom View.
To do this, just click "Configure Table" and choose "Add Field". From here, you can search for "Privacy". The field will appear at the bottom of the list. You can drag it to the top so that it appears at the start of your table columns.
Nimble Tip: Add the "Owner" field by taking the same steps. You can then view this column alongside the "Privacy" column to quickly see who the contact belongs to.
Updating ownership and privacy field
To update the ownership and privacy field for an individual contact, use the inline editing feature by selecting one of the options from the drop-down list.
For Privacy, you will see the following options:
Shared with everyone - Anyone on your account can view and edit
Private to owner - Only the contact owner can view and edit
Viewable to everyone - Anyone on your account can view
Custom privacy - Specific people or groups can view and/or edit
To update the ownership and privacy field for a select group of contacts, simply choose the contacts. You will then see the options to apply contact ownership and privacy changes in bulk.
In the bottom right hand corner, a message will display stating the following when completed: "Privacy operation on ### contacts has finished.
Click "Update list with changes" to see the modifications.
Nimble Tip: Use Segmentation to locate all contacts that are assigned to you as the Owner. For more details, please take a look at the following support article:
Be mindful of changing privacy and the contact owner as you may no longer be able to see the contact yourself if you are not the admin or in a group appointed to view all contacts.
Setting Permission On The Contact Record
If you are the admin or have been granted permission to then contact privacy can also be set on the contact record.
Just visit the contact record and choose from the privacy options.
If the contact has been set to private, then you will not be able to view the contact. However, if the contact has been set to "Viewable to everyone", you will be able to see all details, including information in the Interactions, Data Field and Social tab.
You will not be able to edit any information with the exception of attaching files to the contact record.
Nimble keeps a log of all changes made to a contact record in Change Log. Just click the 3 dots and choose "Change Log". You will now be able to see when and who on the team made changes to the contact record including changing ownership and privacy.
For more information, take a look at the following: Nimble's Change Log Feature
Setting Privacy For New Contacts
When creating a new contact, Nimble now provides the option to set an owner and privacy upon creation.
To start, visit your Contacts tab and click "Add Person" or "Add Company". At the top of the contact form, you will see the option to choose the contact owner and who the contact is shared with.
When uploading a CSV file, you will have the option to set your privacy option and ownership for all contacts within the file. This will be available on the third page of the import process.
For more information, please take a look at the following: Nimble CSV Import Wizard
If a privacy option is not selected then they will be public by default.
Default Privacy Settings For Contacts
Lastly, you can set a default owner and privacy settings on any new contact form. To do this, just visit Privacy Settings and choose "Default Settings".
You can now choose a user on the account as the default contact owner and determine the privacy level for the new contacts.
When "Creator" is selected the current user will be the contact owner within contacts creation/import.
Users will be able to override default settings on the form itself if needed.
The more you know... FAQs
It is possible for two identical contacts to exist in the same Nimble account. One may be public to the team while the other is private to the user. You can always check the ownership field of a contact to see who it belongs to.
In the case of duplicates, please note that we do merge contacts based on email address. If the contact does not have an email address then you may see multiples of that contact regardless of their privacy status. For more information, take a look at the following: How to merge duplicate contacts
When contacts are deleted, they are not deleted permanently. They are moved to a separate trash bin where the admin can then permanently delete the contacts. This is the same for public and private contacts. Learn more here: Contact Trash Bin Overview
When a user is removed from the account, all contacts owned by said user are then reassigned to the account admin