When will I be billed?

After your free trial ends, we will bill your credit card based on the number of all users in your account. If you later add users or other upgrades, these will be billed on a prorated basis.

Can I purchase an Annual plan for Nimble?
Nimble offers annual pricing at a 12% discount for your account. You may select the option to choose an Annual plan when you first sign up for Nimble, or you may select the "Switch to Annual Billing" option under "Account Billing" if you are on a monthly billing cycle.
 
Can I downgrade from an Annual plan to monthly?
You may only downgrade from an Annual to Monthly plan during the last month of your Annual plan. In other words, you may downgrade within 30 days of your next Annual payment.
 
What payment methods does Nimble accept?
Nimble accepts all major credit cards - Visa, MasterCard, American Express, and Discover.

Can I pay with PayPal or wire transfer?
You may use PayPal or wire transfer only to pre-pay for one year of Nimble. Please
email billing@nimble.com to request assistance to pay with either of these methods.

Can I cancel my account and get a refund?
You may cancel your account at any time, however, we do not offer refunds. We encourage you to use your account until the end of your billing cycle. Learn more.

What shall I do if my account is past due?
If your account is past due, please update your payment information to reactivate your account. Upon successful payment, your account will be reactivated, and you will regain full access.

How am I billed for licenses?
Nimble's pricing is based on the number of licenses you have on your account, therefore, you will be billed at the same time you add a license to your Nimble account. You will be billed for each added license on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle.
 
Note: You will be billed for the total licenses on your account, not the active users.

How am I billed for storage?
Each team member will have 2GB of storage. If you or a team member reaches this limit, you will be prompted to upgrade to add storage in 10GB increments at $10 per month. This bill is applied on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle.

How am I billed for contacts?
Your plan allows for up to 25,000 contacts at the account level. If you reach this limit, you will be prompted to add 10,000 contacts for an additional $10 per month. This bill is applied on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle.

How do Promo Codes work?
We occasionally offer special promotions. When offered, these codes are unique to you and can be entered on the billing page.

Can I add more than 100 group messages per day?
You may upgrade to add 100 or 200 more messages per day in increments of $10 per license. Learn more here.

What’s a Solution Partner?
Nimble works with Solution Partners to provide a full spectrum of small business solutions. If you were referred to Nimble via a partner, their name will appear on this page. If you would like to work with a Partner, visit our Partner Locator to find one near you.

Have more questions?
We're happy to help! Write us at billing@nimble.com.

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