When will I be billed?

After your free trial ends, your payment method will be billed based on the number of all licenses in your account. If you later add licenses or other upgrades, these will be billed on a prorated basis.



Can I purchase an Annual plan for Nimble?

Nimble offers a discount to our annual subscribers. You may select the option to choose an Annual plan when you first sign up for Nimble, or you may select the "Switch to Annual Billing" option under "Account Billing" if you are on a monthly billing cycle.


Can I downgrade from an Annual plan to monthly?

You may only downgrade from an Annual to Monthly plan during the last month of your Annual plan. In other words, you may downgrade within 30 days of your next Annual payment. 

Can I remove a license from an Annual plan?

While you can definitely decrease the amount of licenses on the annual plan from your Settings >> Users page, we do not extend a refund for the remainder of the annual period for the removed license. However, you may always remove a user and add a new user to fill that license. Doing this will not generate any pro-rated charges.


Can I remove a license from a Monthly plan?

While you can definitely decrease the amount of licenses on your account from your Settings >> Users page at any time, we do not extend a refund for the remainder of the monthly billing period for the removed license. However, you may always remove a user and add a new user to fill that license. Doing this will not generate any pro-rated charges.


What payment methods does Nimble accept?

Nimble accepts Paypal and all major credit cards - Visa, MasterCard, American Express, and Discover.

Can I pay with PayPal?

Yes, you may use PayPal for annual and monthly subscriptions.

Can I cancel my account and get a refund?

You may cancel your account at any time, however, we do not offer refunds. We encourage you to use your account until the end of your billing cycle.

Can I downgrade my account and get a refund?

You may downgrade your account at any time to our Contact Plan. However, we do not offer a refund for the remainder of the billing cycle. If you are on the Business Plan, we encourage you to stick with this plan then downgrade a few days before your next billing date.

Can I remove an upgrade for contacts, storage, or group messaging and get a refund?

You may remove an upgrade from your Nimble account at any time, however, we do not offer a refund for the remainder of the billing cycle. We encourage you to use your upgrades until the end of your billing cycle.


Can I get a refund for Prospector credit buckets that I have purchased?

Purchases made for buckets of Prospector credits follow the same process as our normal refund policy, in which we do not offer a refund for credits.

What shall I do if my account is past due?

If your account is past due, please update your payment information to reactivate your account. Upon a successful payment, your account will be reactivated, and you will regain full access.

How am I billed for licenses?

Nimble's pricing is based on the number of licenses you have on your account, therefore, you will be billed at the same time you add a license to your Nimble account. You will be billed for each added license on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle.
 
Note: You will be billed for the total licenses on your account, not the active users.

How am I billed for storage?

Each team member will have 2GB of storage. If you or a team member reaches this limit, you will be prompted to upgrade to add storage in 10GB increments at $10 per month. This bill is applied on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle. 

How am I billed for contacts?

Your plan allows for up to 25,000 contacts at the account level. If you reach this limit, you will be prompted to add 10,000 contacts for an additional $10 per month. This bill is applied on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle.

How do Promo Codes work?

We occasionally offer special promotions. When offered, these codes are unique to you and can be entered on the billing page.

Can I add more than 100 group messages per day?

You may upgrade to 200 or 300 messages per day for $10 or $20 per license per month. Learn more here.

What’s a Solution Partner?

Nimble works with Solution Partners to provide a full spectrum of small business solutions. If you were referred to Nimble via a partner, their name will appear on this page. If you would like to work with a Partner, visit our Partner Locator to find one near you.

For more information about pricing, please take a look at the following: https://www.nimble.com/pricing/ 


Have more questions?

We're happy to help! Write us at billing@nimble.com.

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