Having some difficulties getting the Nimble Prospector To Load in your browser? If so, these steps may help.

For Chrome browsers:

If the app window is blank, you must update your settings in Chrome's cookies to add an exception for "app.nimble.com" and "nimble.com"

Here are the steps to update your cookie exceptions

  1. Open Chrome

  2. At the top right, click More Settings

  3. Under "Privacy and security," click Cookies and other site data

4. Click See all cookies and site data

5. Click "Add" and enter "app.nimble.com" and "nimble.com"

For Firefox browsers:

If the app window is blank, you must update your settings in Firefox's cookies to add an exception for "app.nimble.com" and "nimble.com"

Instructions to enable cookies in Firefox

  1. Go to the Firefox drop-down menu.

  2. Select Preferences.

  3. Click Privacy & Security.

  4. Under Cookies and Site Data, select the option 'Manage Exceptions.'

5. Add "https://app.nimble.com" and "https://www.nimble.com" in the field "Address of website"

6. Click "Allow"

7. Click "Save Changes"

For Edge browsers:

If the app window is blank, you must update your settings in Edge's cookies to add an exception for "app.nimble.com" and "nimble.com"

Learn more here: Enable Cookies In Edge Browser

  1. Open your Edge browser and select the "Settings and more" button

  2. Under "Sites Permission" choose "Cookies and site data"

3. Under "Allow", click "Add"

4. Add "https://app.nimble.com" and "https://www.nimble.com" to the list

If you have any questions, please write us at care@nimble.com, initiate a chat from this FAQ, or join one of our Nimble Onboarding and Best Practices sessions, held every weekday at 9 AM PT.

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