When will I be billed?
After your free trial ends, your payment method will be billed based on the number of licenses in your account. If you later add licenses or other upgrades, these will be billed on a prorated basis.
When will I receive a payment receipt/invoice?
A payment receipt is sent to the account admin and receipt receiver(s) at the time of payment.
Account admins can resend payment receipts by going to Settings >> Billings. Once here, scroll toward the bottom of the page, locate the receipt, and click "Resend".
Can I purchase an Annual plan for Nimble?
Nimble offers a discount to our annual subscribers. You may select the option to choose an Annual plan when you first sign up for Nimble, or you may select the "Switch to Annual Billing" option under "Account Billing" if you are on a monthly billing cycle.
Can I downgrade from an Annual plan to a monthly plan?
You may only downgrade from an Annual to Monthly plan during the last month of your Annual plan. In other words, you may downgrade within 30 days of your next Annual payment.
Can I remove a license from an Annual plan?
While you can definitely decrease the number of licenses on the annual plan from your Settings >> Users page at any time, we do not extend a refund for the remainder of the annual billing period for the removed license. However, you may always remove a user and add a new user to fill that license. Doing this will not generate any pro-rated charges.
Can I remove a license from a Monthly plan?
While you can definitely decrease the number of licenses on your account from your Settings >> Users page at any time, we do not extend a refund for the remainder of the monthly billing period for the removed license. However, you may always remove a user and add a new user to fill that license. Doing this will not generate any pro-rated charges.
What payment methods does Nimble accept?
Nimble accepts Paypal and all major credit cards - Visa, MasterCard, American Express, and Discover.
Can I pay with PayPal?
Yes, you may use PayPal for annual and monthly subscriptions.
Can I cancel my account and get a refund?
You may cancel your account at any time, however, we do not offer refunds. We encourage you to use your account until the end of your billing cycle.
Can I delete my account and get a refund?
We encourage you to utilize your account until a few days before your next billing cycle as we do not offer a refund for the remainder of the billing cycle. Please be sure to delete your account to avoid any unwanted charges.
Can I remove an upgrade for contacts, storage, or group messaging and get a refund?
You may remove an upgrade from your Nimble account at any time within Settings >> Billings, however, we do not offer a refund for the remainder of the billing cycle. We encourage you to use your upgrades until the end of your billing cycle.
Can I get a refund for the enrichment credit buckets that I have purchased?
Purchases made for buckets of enrichment credits follow the same process as our normal refund policy, in which we do not offer a refund for credits.
What shall I do if my account is past due?
If your account is past due, please update your payment information to reactivate your account. Upon a successful payment, your account will be reactivated, and you will regain full access.
Learn more here: What happens to Past Due accounts?
How am I billed for licenses?
Nimble's pricing is based on the number of licenses you have on your account, therefore, you will be billed at the same time you add a license to your Nimble account. You will be billed for each added license on a prorated basis for the remainder of the current billing cycle, and then you will be billed in full at the start of the next cycle.
Note: You will be billed for the total number of licenses on your account, not the number of active users.
How am I billed for storage?
Each team member will have 2GB of storage. If you or a team member reaches this limit, you will be prompted to upgrade to add storage in 10GB increments at $10 per month. This bill is applied on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle.
How am I billed for contacts?
Your plan allows for up to 25,000 contacts for the account. If you reach this limit, you will be prompted to add 10,000 contacts for an additional $10 per month. This bill is applied on a prorated basis for the remainder of the current billing cycle, and then will be billed in full at the start of the next cycle.
How do Promo Codes work?
We occasionally offer special promotions. When offered, these codes are unique to you and can be entered on the billing page at the time of payment.
Can I add more than 1000 group messages per month?
You may upgrade to 2,000, 10,000 or 25,000 messages for $15, $69 or $99 per license per month within Settings >> Billings. Learn more here.
What’s a Solution Partner?
Nimble works with Solution Partners to provide a full spectrum of small business solutions. If you were referred to Nimble via a partner, their name will appear on the billing page. If you would like to work with a Partner, write to us at care@nimble.com
For more information about pricing, please take a look at the following: https://www.nimble.com/pricing/
Have more questions?
We're happy to help! Write us at billing@nimble.com.