We have added open and click tracking stats and notifications for messages sent via Gmail to allow you to see insights on whom you’re engaging with in your inbox and desktop. This is an overview of how to set up open and click tracking and how to get the most out of this new and exciting feature.
In order to utilize this feature, you will need to have our Nimble Prospector App installed to Chrome. Learn more and download the app here: Nimble.com/widget
Additionally, you will need to ensure that the option to "Display Nimble tracking and templates in Gmail compose window" is selected in the settings/options for the browser extension, as shown below:
Feature Overview:
How It Works
How To Track a Message
How To Turn Off Tracking
Selecting A Template
Enable Desktop Notifications
Viewing Message Statistics
Can I Track Multiple Recipients?
How it works
Enable individual message tracking for opens and clicks via messages sent in Gmail. This works for personal Gmail and Google Apps for Work accounts.
Once enabled, you will see a desktop notification as someone opens or clicks on a link in your tracked message.
See the history of opens and clicks from within a thread.
Choose which messages you would like to track and receive a desktop notification for Chrome. Safari and Firefox coming soon.
How To Track a Message
When in the Compose window, make sure the “Allow Nimble Tracking” button is checked to receive desktop notifications.
How To Turn Off Tracking
If you would like to not track an email, uncheck the checkbox next to the "Nimble" icon in the Gmail compose window.
How to Mute Tracking Notifications
If you would like to mute tracking notifications after a message has been sent, click "Details" then "Mute."
You'll then be prompted to choose how long you would like to mute the message.
Selecting A Template
Save time by loading saved email templates from your Nimble account while in the Gmail compose window. Select the template icon to bring up a list of all of your templates created within Nimble. To create new templates, go to your Email Settings in Nimble.
Enable Desktop Notifications
Go to Settings >> Notifications in your Nimble account and select the options to enable in-app or desktop notifications.
Please note: Desktop notifications are only available for Chrome.
You will need to double-check in your Google Chrome settings to make sure you will be able to allow desktop notifications.
Go to chrome://settings/content/notifications and make sure that the option for "Ask when a site wants to allow notifications" is enabled.
Viewing Message Statistics and Notifications
When someone opens a message, you will see a pop-up on your desktop immediately after your recipient takes this action.
Once you receive notifications on a thread, you can see the history of opens and clicks on your message thread when it is opened in Gmail.
You will also see notifications for messages when you sign into your Nimble Web App, beneath the bell icon and as a pop-up if you have this enabled in your Notifications Settings.
Learn more about Browser & Desktop notifications here.
Can I track opens for multiple recipients in Gmail?
We are only able to track opens for individuals in one to one messages sent via Nimble. For group messages via Gmail, we are only able to say that “Someone” has opened your message.
If you would like to see differentiated open and click stats for your recipients, we recommend using our in-app Group Messages functionality. Learn more here.
If you have any questions, please write us at care@nimble.com, initiate a chat from this FAQ, or join one of our Nimble Onboarding and Best Practices sessions, held every weekday at 9 AM PT.