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Stay In Touch Feature Overview

Follow up in an authentic and timely manner using our "Stay In Touch" feature

Nimble Customer Care avatar
Written by Nimble Customer Care
Updated over a week ago

Never miss an opportunity to connect and demonstrate just how important your customers and prospects are to you by utilizing our "Stay in Touch" feature.

This feature offers a dynamic way to keep your most valuable contacts top of mind!

Who do I use this for?

Use this feature for any contacts you have that you want to keep in touch with on a recurring basis, i.e. someone you want to contact weekly, monthly, quarterly, or yearly.

How does it work?

On a contact, go to the dropdown arrow next to "Stay in touch reminder" and set a time interval for when you would like to keep in touch. You can also set and reset these reminders from the Contacts tab.

Once you select an interval, the icon will shift to green, yellow or red, depending on your last interaction date. The clock will update automatically when you interact in the following ways:

Viewing "Stay in Touch" reminders from the List-view

On the Contacts tab, you will see all of your reminders on the left-hand side in the "Stay in Touch" filter.

You'll see a list of contacts with the most "out of touch" contacts at the top.

Does it update based on my communications?

Yes. Once you send a message to your contacts, the "Stay in touch" reminder will reset to the original interval you set.

What if I want to turn off the reminder?

You may turn off the reminder by returning to the contact record, then selecting "Remove Reminder".

If you have any questions, please write us at, initiate a chat from this FAQ, or join one of our Nimble Onboarding and Best Practices sessions, held every weekday at 9 AM PT. 

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